Transportation Representative NOC IB

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

• Bachelor's degree, or experience translating customer needs into business requirements.

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in language.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Ability to concentrate – follow customers issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

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Posted: December 23, 2025 (Updated 6 days ago)

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