Oracle CC&B - Associate Manager

Oracle CC&B - Associate Manager

Accenture Middle East

We are seeking an experienced Associate Manager – Oracle CC&B with 5–8 years of hands‑on experience to support, configure, and manage Oracle Customer Care & Billing (CC&B) applications. The role involves a balanced mix of technical, functional, and administrative responsibilities, ensuring system stability, performance, and alignment with business requirements within the utilities domain.

Technical Responsibilities

• Troubleshoot, analyze, and resolve application issues and defects in Oracle CC&B.
• Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).
• Support integrations with enterprise systems such as CRM, ERP, and GIS.
• Manage data migration, data validation, and transformation activities.
• Utilize technical expertise in SQL, Java, XML, and OUAF for application support and enhancements.

Administrative Responsibilities

• Monitor system performance to ensure high availability and optimal response times.
• Resolve user access and login issues, including user creation and role management.
• Apply application patches, support system upgrades, and perform regular system housekeeping tasks.
• Ensure adherence to system security and operational best practices.

Functional Responsibilities

• Provide day‑to‑day functional support for Oracle CC&B applications.
• Configure system components in line with business and regulatory requirements.
• Ensure data integrity, accuracy, and consistency across integrated systems.
• Collaborate closely with business analysts and stakeholders to align system behaviour with business needs.
• Apply strong domain knowledge of utility industry processes and Oracle CC&B modules, including Customer Information, Billing, Payments, and Collections.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5–8 years of experience working with Oracle CC&B in a support, enhancement, or implementation role.
• Strong understanding of Oracle Utilities Application Framework (OUAF).
• Hands‑on experience with SQL, Java, XML, and data migration activities.
• Knowledge of utility industry processes and billing systems.
• Strong problem‑solving, analytical, and communication skills.
• Ability to manage multiple priorities and collaborate effectively with cross‑functional teams.

• Experience working in a regulated utility environment.
• Proficiency in Arabic (preferred but not mandatory).

• We offer a transparent, fast‑paced approach to career progression, with a focus on your strengths and continuous coaching from senior colleagues.
• You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools.
• Flexible work arrangements and a range of benefits including competitive rewards.
• You will have access to state‑of‑the‑art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends.
• You will also have opportunities to make a difference in the communities in which we work and live.

If this sounds like the ideal role, career, and company for you, click to apply. To learn more about life at Accenture Middle East, follow us on social media and keep up with our latest news.

• Mid‑Senior level

• Full-time

• Strategy/Planning and Information Technology

• Business Consulting and Services

• Riyadh, Saudi Arabia