Windows, VMWare Consultant

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Windows/ VMware L2

• Provide L3 support for all Windows Server–related incidents and service requests.
• Provide L3 operational support for Microsoft Endpoint Configuration Manager (SCCM) infrastructure.
• Provide L3 operational support for Microsoft Failover Cluster environments (Windows Server 2012/2016/2019/2022/2025).
• Conduct cluster configuration, patching, upgrades, and capacity planning.
• Implement Cluster-Aware Updating (CAU) and maintain system availability during maintenance windows.
• Maintain accurate documentation for cluster configurations, procedures, and incident resolutions.
• Monitor cluster performance and health using tools like Failover Cluster Manager, Power Shell, SCOM, or Solar Winds.
• Perform disaster recovery (DR) testing and contribute to high-availability and business continuity planning.
• Work with Storage Teams on shared disk configurations (SAN, CSV, SMB 3.0) and networking teams for cluster communications.
• Troubleshoot cluster-related issues (quorum failures, node crashes, heartbeat issues, failover problems, etc.).
• Manage and maintain SCCM infrastructure components (site servers, distribution points, management points, SUP, etc.).
• Manage and administer VMware environments, including ESXi hosts and vCenter.
• Monitor, troubleshoot, and resolve issues VMware infrastructure.
• Perform regular maintenance tasks such as patch management and upgrades.
• Ensure security and compliance within the virtualized environment.
• Collaborate with other IT teams to plan and implement new cloud solutions.
• Provide L1 and L2 support for VMware-related incidents and service requests.
• Document processes, procedures, and policies for VMware management.
• Manage Windows updates for security compliances & troubleshooting.
• Handle incident, problem, and change management tasks following ITIL processes.
• Manage and maintain Windows Server (2012, 2016, 2019, ) infrastructure in on-premises and hybrid environments.
• Support and maintain Windows Failover Services.
• Implement and manage Power Shell automation for administrative tasks.
• Handle patch management, security hardening, and system performance optimization.
• Work with Exchange / O365 / Azure AD integration and synchronization (as applicable).
• Lead or assist in root cause analysis (RCA) for major incidents.
• Collaborate with network, storage, and security teams for cross-functional troubleshooting.
• Collaborate with GRC for windows vulnerability & its mitigation.
• Collaborate with application team for severity issues.
• Document procedures, create knowledge articles, and mentor L1/L2 engineers.

• Deep knowledge of Windows Server OS (2012–2025).
• Experience in clustered SQL Server or File Server configurations.
• Solid knowledge of high‑availability and disaster recovery principles.
• Experience with performance tuning, capacity management, and patch management of clustered systems.
• Proficiency in Power Shell scripting and automation.
• Hands‑on experience with, Failover Clustering, and Storage Spaces.
• Experience managing IIS, File Servers, Print Servers, and DFS name spaces.
• Understanding of security policies, auditing, and Windows event log analysis.
• Exposure to backup/recovery tools (e.g., Veeam, DPM, Commvault).
• Knowledge of networking basics (TCP/IP, routing, VLANs, firewalls).
• Keen on ITCM process for incidents , change & work orders.
• Strong knowledge of VMware vSphere (ESXi, vCenter, VMs).
• Experience with storage integration (SAN, NAS, iSCSI, NFS).
• Familiarity with networking concepts (TCP/IP, VLANs, vSwitches, distributed switches).
• Proficiency in Windows Server and/or Linux operating systems administration within virtual machines.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Information Technology

Industries: IT Services and IT Consulting