Command Center Analyst

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. We have evolved into a top trusted provider in Singapore serving banking, financial services, insurance, IT, healthcare, retail and supply chain clients.

Command Center Analyst

Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)

Engagement Type: Contract — 1 year (Renewable)

Start Date: Immediate / As soon as available

Years of

Experience:

Minimum 2+ years of relevant experience

• Monitor IT infrastructure alerts and events across network, servers, and application systems using monitoring tools.
• Create and categorize tickets in the ITSM system (e.g., Service Now, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
• Follow predefined workflows to notify relevant resolver groups or to elevate incidents when needed.
• Operate in a 24x7 shift environment (including night and weekend shifts).
• Maintain event logs and document issues accurately for further triage and resolution.
• Support initial validation of events (false‑positive elimination) based on standard checks.
• Collaborate with L1/L2 support teams for incident handover or follow‑up.
• Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
• Assist in upkeep of monitoring dashboards and tools under supervision.
• Participate in periodic system health checks and basic IT operations tasks based on SOPs.

• 2–5 years in NOC/Helpdesk/Operations
• Familiarity with monitoring tools
• ITIL Foundations certification
• Strong communication skills
• Readiness for 24×7 shifts

Excellent base salary and attractive company benefits. Opportunities to enjoy a fun and collaborative work environment and strong career progression.

Send your updated CV in Microsoft Word format to . Your application will be treated with strict confidentiality.

Data collected will be used for recruitment purposes only. Personal data provided will be used in accordance with the relevant data protection law and Avensys’s privacy policy.

• Associate

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• Information Technology

• IT Services and IT Consulting