System Operations Specialist

Responsibilities

• Support and manage business-critical applications to ensure stability, performance, and continuity.
• Monitor system availability, load, and performance; resolve application-related incidents and issues.
• Perform application troubleshooting, patching, upgrades, and system enhancements.
• Coordinate with IT teams to implement improvements, upgrades, and capacity planning.
• Provide technical support and training to end users.
• Maintain accurate records of incidents, solutions, and trends to improve efficiency.
• Prepare periodic and ad-hoc reports related to application performance and operations.
• Ensure compliance with IT policies, procedures, security, and audit requirements.
• Participate in disaster recovery drills and support business continuity plans.

Qualifications & Experience

• Bachelor’s degree in Computer Science, IT Engineering, or related field.
• 3 – 4 years of experience in IT Application Support, preferably in the financial sector.

Technical Skills

• IT Operations in financial environments.
• APIs and system integrations (JSON, XML).
• Databases, query writing, and application troubleshooting.
• IT security, vulnerability assessment, and mitigation.
• Dev Ops (on-prem), application monitoring, and system architecture.
• Incident & Problem Management.
• Internal and external IT audits.

Associate

Full-time

Information Technology

Technology, Information & Media, and Financial Services

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