Senior Communications Engineer

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Designing, implementing, managing, and maintaining the organization’s communication and networking systems to ensure secure, reliable, and high-performance connectivity across healthcare facilities. The role supports critical healthcare operations by ensuring uninterrupted voice, data, and video communications, aligned with clinical, operational, and regulatory requirements.

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices considering leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
• Support the organization’s IT and digital transformation strategy
• Ensure high availability, security, and performance of communication and network systems
• Ensure compliance with Saudi ICT regulations, cybersecurity policies, and healthcare accreditation standards
• Support business continuity, disaster recovery, and emergency communication readiness
• Promote standardization, scalability, and continuous improvement of communication systems
• Collaborate with internal departments to support clinical and operational communication needs

• Network & Communication Infrastructure
• Design, implement, and manage LAN, WAN, WLAN, and data center network infrastructure
• Support and maintain IP telephony (VoIP), unified communications, video conferencing, and paging systems
• Ensure high availability and redundancy of network and communication services

• Monitor network performance, troubleshoot incidents, and resolve communication issues
• Perform configuration, upgrades, patching, and optimization of communication systems
• Information Management (HIM)
• Clinical Users (Doctors, Nurses, Allied Health Professionals)
• Administrative Users (Finance, HR, Supply Chain)
• Quality and Patient Safety Department
• Cybersecurity and Infrastructure Teams

Knowledge and

Experience:

• 4–6 years of professional experience in IT application support in a healthcare setting
• Practical knowledge of hospital information systems (EMR, HIS), clinical workflows, and healthcare operations
• Familiarity with MOH, CBAHI, and JCI requirements for IT services in hospitals
• Experience using IT service management platforms (Service Now, Jira, or similar tools)

Education and

Certifications:

• Bachelor’s degree in Computer Engineering, Telecommunications, Information Technology, or related field (required)

Skills:

• Strong technical troubleshooting and problem-solving skills
• Proficient in supporting healthcare IT systems (EMR, HIS, ERP)
• Good understanding of healthcare workflows and clinical applications
• Effective communication skills in Arabic and English (written and verbal)
• Ability to manage multiple issues simultaneously and prioritize based on impact
• Strong documentation and reporting abilities
• Team collaboration with the ability to mentor junior staff
• Strong Work Ethic
• Dependability and Responsibility
• Possessing a Positive Attitude
• Honesty and Integrity
• Self-Motivated
• Motivated to Grow and Learn
• Strong Self-Confidence

Mid-Senior level

Full-time

Hospitals and Health Care