ICT Operation Principal Expert

Job Title

ICT Operation Principal Expert at stc

The role holder is responsible for ensuring the resilience, efficiency, and compliance of stc’s physical and digital infrastructure across network, cybersecurity, and IT domains. This includes incident resolution, strategic spare parts management, proactive maintenance, contingency planning, and MSP governance. The role collaborates with internal teams (e.g., GTU, AI CoE, SEA Sector) and external partners to maintain operational integrity, support special events (e.g., Ramadan, Hajj), and drive process automation.

• Support resolution of physical/digital incidents across network, cybersecurity, and IT infrastructure, managing equipment repair/replacement as needed.
• Strategically distribute spare parts based on site criticality, equipment lifecycle, and infrastructure complexity, maintaining minimum inventory at strategic locations.
• Generate monthly reports on incidents, outages, and performance across IT domains via ai core.
• Develop and implement proactive management strategies with detailed procedures, leveraging stc Brain for predictive insights.
• Conduct regular maintenance for network devices, security systems, and IT infrastructure (physical/software), reorganizing and labeling for efficiency.
• Participate in developing/testing contingency plans and deploy them during disasters/major outages.
• Provision spare parts (including legacy/non-standard items), manage on‑premise customer equipment installation, and maintain inventory levels for rapid response.
• Ensure efficient takeover and integration of new network elements, providing expertise during resource takeover activities.
• Provide technical support and spare parts for obsolete/legacy network and IT equipment.
• Manage regular reporting on inventory status and availability via ai core.
• Ensure integrity of power, networking, and computing equipment, supporting updates, upgrades, and changes.
• Manage maintenance and compliance activities to adhere to industry standards.
• Oversee installation, removal, and maintenance of critical operational devices/systems.
• Conduct site surveys to optimize IT infrastructure deployment.
• Handle logistics for IT equipment movement and delivery.
• Align spare parts inventory with operational needs and budget constraints.
• Ensure infrastructure readiness for events such as Ramadan, Hajj, Eid, and Riyadh Season.
• Support automation initiatives to enhance operational efficiency.
• Act as operating governance authority for MSP contracts related to Field Operation Center, ensuring SLA compliance via Sirar by stc.

• Minimum of 8 years of relevant experience with at least 3–4 years in a similar role.
• Prior experience within the telecommunications industry.
• Proficiency in managing network, cybersecurity, and IT infrastructure operations.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.

Bachelor Degree in Engineering or Telecommunications Engineering

Full‑time

Mid‑Senior level

Management and Manufacturing

Telecommunications