Product Delivery Manager

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• Product Delivery Manager is primarily responsible for implementing Talentera (’s Applicant Tracking Solution) for new clients. They deliver solutions based on the agreed-upon scope of work by providing top-notch technical services.
• Product Delivery Managers is also expected to support any post-implementation issues and to address technical queries from clients.
• During the pre-sales stage, Product Delivery Managers participate in providing technical responses to the sales team by analyzing the RFP system requirements, answering technical questions and providing supporting documentation.

• Act as a technical liaison between the company and the client
• Analyze tender/RFP requirements for the systems clients are looking to implement
• Answer any technical, functional and security questions posed by the client
• Build long-term relationships with existing clients and identify new opportunities
• Analyze customers’ needs and suggest upgrades/additional features to meet their requirements
• Gather requirements, implement and deliver solutions with the best practices
• Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews
• Work with field Relationship Managers on post-sale strategies and to decide future product upgrades
• Develop and conduct relevant and regular technical training for all Talentera’s clients
• Maintain an active and regular dialogue with the team to ensure the team’s objectives and the processes are being met
• Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes
• Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better
• Set up, administrate and configure Talentera’s solutions per client’s inputs