IT End User Service Officer

The Job Holder is responsible to diagnose and resolve Service Desk Issues following all stages of Reporting, Investigation, Solution Development, and Implementation to ensure a high level of functionality and customer satisfaction.

• Provide 1st level 24/7 IT Support service to all flynas users, ensuring successful resolution of reported incidents and minimizing business interruptions and outages, and provide excellent customer service for a positive end‑user experience.
• Provide IT Support activities in a timely manner, based on criticality and importance, and update HD system assigned tasks.
• Be responsible for hardware preparation, e.g., installing operating systems, hardware parts, configuring PCs, installing and configuring applications, etc.
• Test, install, maintain, operate, and administer PCs, e.g., desktops, laptops, printers, peripheral devices.
• Monitor and clean all unauthorized or not licensed software applications as per Flynas policies and standards.
• Analyze the Service Incident Issues, diagnose root causes, and propose & implement solutions to ensure all immediate issues are addressed promptly to avoid business risks and delays.
• Participate in projects to improve Help Desk processes and enhance end‑user support.
• Keep up to date with emerging technologies, industry trends, and best practices in software development, applying new knowledge to enhance development processes and deliverables.
• Maintain effective communication and collaboration within the team and across departments.

• Entry level

• Full-time

• Information Technology, Quality Assurance, and Other

• Airlines and Aviation

Location:

Riyadh, Saudi Arabia