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Business Analyst - Servicenow
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-01
Listing for:
Duncan & Ross
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant
Job Description & How to Apply Below
ABOUT THE JOB BUSINESS ANALYST - SERVICENOW RESPONSIBILITIES
- Gather, analyze, and document business requirements for ITSM processes using Service Now
- Collaborate with stakeholders to identify business challenges and opportunities for improvement
- Translate business needs into detailed functional and technical requirements
- Work closely with Service Now developers and administrators to ensure solutions meet business objectives
- Assist in configuring and testing Service Now ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
- Conduct workshops and stakeholder interviews to validate requirements and design decisions
- Support UAT, training, and deployment activities
- Provide post-implementation support and continuous improvement recommendations
- Develop process documentation, user stories, use cases, and workflow diagrams
- Ensure compliance with governance, best practices, and organizational standards
- Experience working in large-scale Service Now implementations
- Familiarity with reporting and dashboarding in Service Now
- Experience with integration of Service Now with other platforms/tools
- Ability to work independently and as part of a cross-functional team
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