Partner Success Manager, AWS

Support Partner Success Manager, AWS Support

Job  | Amazon Web Services Singapore Private Limited

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help define and deliver our partner acceleration activities for AWS Support service within our AWS Partner Network. The AWS Partner Network (APN) includes tens of thousands of consulting partners, systems-integrators, technology partners, ISVs, distributors, and value-added resellers that are using AWS as their cloud delivery platform around the world.

AWS Support Partner Success Manager will have the exciting opportunity to deliver on our strategy to build mind share and adoption of the AWS Support offer. You will establish deep business and technical relationships with AWS Partners to enable and grow our ecosystem of AWS Support partners in APJC.

You will be responsible for growing the business of our partners in the APJC region by designing and implementing targeted strategies. You will have day-to-day interactions with our most strategic AWS Support partners and act as trusted advisor assisting throughout the lifecycle of all partner led opportunities. You will also work very closely with the AWS sales team to drive joint sales engagement to support the development of a strategic plan for future opportunities and pursuits.

The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the executive level, as well as a technical background that enables them to easily interact with software developers and architects. They should also have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions.

• Understand products and services offered by Amazon Services and be able to articulate their functions and benefits to external audiences.
• Review and monitor performance and sales of key AWS Support partners to manage their performance.
• Build, review and execute an annual AWS Support partner growth and success strategy for strategic partners aligned with the AWS partner team.
• Execute the strategic sales and business development plan while working closely with key internal stakeholders (e.g. sales teams, technical teams, functional teams, etc.).
• Identify key market verticals and regional partners across APJC to grow the AWS Support partner-led business.
• Understand the technical and training requirements of our partners and work closely with the internal AWS product teams to guide the direction of future offerings.
• Prepare and provide business reviews for the senior management team.

• Diverse experiences – AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
• Why AWS? – Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.
• Inclusive team culture – Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion.
• Mentorship & career growth – We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
• Work/life balance – We value work‑life harmony.

• Bachelor’s degree.
• 8+ years of prior work in business development, sales, or sales-engineering, preferably in the technology, internet and e‑commerce sectors.
• 5+…