Advisory Solution Consultant - Technology Workflows

Company Description

At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting TX Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

• Support product sales as a technical and domain expert of a client‑facing sales team that pursues customers and prospects across multiple industry markets.
• Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs.
• Develop client partner relationships.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Extensive pre‑sales solution consulting or sales engineering experience.
• Proficiency with the Service Now platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.
• Fluent in Arabic and English.
• Travel, as necessary.

Service Now is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At Service Now, we lead with flexibility and trust in our distributed world of work.  to learn about our work personas: flexible, remote and required‑in‑office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), Service Now may have to obtain export licensing approval from the U.S. Government for certain individuals.

Please Note:

Fraudulent job postings/job scams are increasingly common.  to learn what to watch out for and how to protect yourself. All genuine Service Now job postings can be found through the Service Now Careers site.