Senior Strategic Account & Solutions Manager

Senior Strategic Account & Solutions Manager

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Full-time

Riyadh

Negotiable

Advanced (5-10 yrs)

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

• Own and grow strategic enterprise and public sector accounts across MENA, serving as the primary trusted advisor for cybersecurity and IT digital transformation initiatives.
• Engage with CIOs, CISOs, and senior IT leaders to align technology investments with digital transformation, regulatory, and risk management objectives.
• Drive account expansion through cross-sell and upsell of integrated security and IT operations solutions. Solution Consulting and Architecture
• Lead discovery and assessment engagements to evaluate current security and IT operations maturity, identify gaps, and define target IT architectures.
• Design end-to-end architectures spanning IAM, AD security, PAM, SIEM, SOC workflows, ITSM, ITOM, endpoint management, monitoring, and hybrid cloud environments.
• Define implementation roadmaps, KPIs, and success metrics aligned to business outcomes such as MTTR reduction, SLA adherence, audit readiness, and risk reduction.

• Conduct executive business reviews, roadmap workshops, and QBRs with customers and partners.
• Present value realization using operational and security metrics, and guide next-phase investment decisions.
• Participate in steering committees and executive workshops to support large-scale transformation programs.
• Partner and Ecosystem Enablement
• Build and enable partner ecosystems across regions through structured workshops, technical enablement programs, webinars, and hands on labs.
• Support partners in complex enterprise pursuits including RFPs, RFIs, PoCs, and solution positioning.
• Standardize best practices, playbooks, and collateral to improve partner self-sufficiency and delivery quality.
• Contribute to regional portfolio management and go-to-market strategies for cybersecurity and IT operations offerings.
• Act as a bridge between field, product management, and engineering by channeling customer feedback into product direction, especially around security, high availability, and integrations.
• Represent the organization as a thought leader in enterprise security and IT operations discussions within the region.

• Mentor and coach junior consultants, account managers, and interns on consulting methodology, solution positioning, and regional nuances.
• Support hiring, onboarding, and skills development to build a scalable and high-performing regional practice.
• Develop training materials, runbooks, and knowledge assets to improve consistency and operational efficiency.

• 15+ years of experience in Cybersecurity, Identity, IT operations, ITSM and UEMS across enterprise and public sector environments.
• Direct hands on experience with Manage Engine solutions or with similar platforms such as Service Now, Jira(Atlassian), Zendesk, Splunk, QRadar, Datadog, Solarwinds.
• Demostrated 5 years of experience minimum with vendor or local system integrators. Vendors - Service Now, Jira(Atlassian), Zendesk, Splunk, QRadar, Datadog, Solarwinds. SI’s – Alphadata, MDS, SMB, Ejadah or similar companies.
• Strong hands-on and architectural expertise in IAM, AD security, PAM, SIEM, log management, audit and compliance.
• Solid experience high availability / hybrid cloud designs.
• Proven track record in strategic account management, solution consulting, and executive-level engagement.
• Experience working across MENA markets, with strong understanding of regional regulatory and operational requirements.
• Ability to translate technical capabilities into clear business value and outcomes.
• CISP and ITIL certified.
• Ability to build, train, and lead a high-performing team across the MENA region.