Transportation Specialist, CO team

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies including North America, India, and the EU. It ensures hassle‑free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings.

NOC supports the delivery of Amazon’s transport services by providing tactical problem‑solving, understanding network exceptions, automating processes and proposing process changes to streamline operations. It also monitors the network and performs significant data analysis to continuously improve the system.

• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Pull data from numerous databases using Excel, Access, SQL, or other data management systems and perform ad‑hoc reporting and analysis as needed
• Develop and/or understand performance metrics to assist with driving business results
• Scope out business and functional requirements for the Amazon technology teams that create and enhance the software systems and tools used by NOC
• Quickly understand the business impact of trends and make decisions that make sense based on available data
• Systematically escalating problems or variances in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Work within various time constraints to meet critical business needs while measuring and identifying activities performed
• Excel in verbal and written communication, creating narratives outlining weekly findings and variances to goals, and presenting findings in a review forum
• Provide real‑time customer experience by working in a 24×7 operating environment

• Bachelor’s degree in a quantitative/technical field such as computer science, engineering, or statistics

• Experience with Excel

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