SAP Infrastructure Lead

Key Responsibilities:

• Provide daily leadership to the Infrastructure Services team.
• Design, construct, and maintain the server and network infrastructure.
• Offer operational support for the SAP architectures.
• Collaborate with engineers and developers to establish provisioning, configuration, protocol support, and security for the infrastructure.
• Ensure infrastructure stability as new products and services are launched.
• Develop, mentor, and train staff; continuously seek to enhance processes and procedures with the objective of delivering exceptional service to customers.
• Create, document, implement, and sustain processes and procedures for daily operations and the integration of new services.
• Foster a robust culture dedicated to service quality through the effective execution of repeatable, well-structured processes.
• Monitor the status of alerts, tickets, and processes to guarantee timely completion of tasks.
• Communicate changes in policy and procedures.
• Provide recommendations for modifications and improvements, and convey these to senior management.
• Achieve and maintain service levels as established by management.
• Offer technological guidance to ensure that project services are highly available, efficient, and operate with acceptable performance levels.
• Address business requirements through technology by assessing various technological options and vendor products.
• Report trends in incident/problem management identified through analysis of historical outages, utilizing these trends to pinpoint and implement changes that may prevent future issues.
• Collaborate with service providers to identify processes/tools that enhance the end-user experience of the service.
• Manage significant outages through standard ITIL processes until resolution.
• Promote knowledge sharing through presentations and similar activities among team members.
• Possess a broad understanding of infrastructure technologies coupled with subject matter expertise (SME) in several technologies within an infrastructure environment, including operating systems, storage, virtualization, networks, heterogeneous computing devices, and information security.
• Exhibit proficiency as a systems administrator for specific technologies and provide escalated support.
• Analyze, deconstruct, and re-engineer existing solutions with a focus on enhancing efficiency and improving performance.

• Bachelor's Degree in Computer Science, Information Management, or a related technical/IT field.
• Certification in CCNP or CCNA.
• ITIL V3 Certification is advantageous.
• Proficiency in both Arabic and English languages.

• 5 to 7 years of demonstrable technical experience in managing large infrastructure setups.
• A minimum of 3 years of professional experience in infrastructure and technical operations.

• Comprehensive understanding of LAN/WAN protocols and architectures.
• Capable of communicating effectively at all organizational levels.
• Ability to maintain clear reasoning during high-severity, high-impact outages.
• Strong collaborator, working well with others to resolve issues and incorporating diverse insights.
• Robust analytical skills.

• Master's degree in a related field.
• Relevant certifications (e.g., ITIL, CISSP, CCNA) are highly beneficial.
• Experience in cybersecurity practices aimed at protecting infrastructure from unauthorized access and vulnerabilities.
• Familiarity with Dev Ops practices and tools to enhance collaboration between development and operations teams.

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.