Last mile Operation Manager

Salasa Fulfillment Center

Operation

Full Time

Overview Application

About the company

Salasa is a leader in the logistics and supply chain solutions for e-Commerce merchants. Over the past years Salasa has worked with over 500 brands across 15 categories.

Salasa has a vision " To be a leading eCommerce enabler delivering innovative and value driven solutions through a simplified supply chain.".

And a mission " To build and shape the future of eCommerce in the region by providing innovative and sustainable end to end products and solutions.”

We operate with four core values:

• Innovation.
• Customer-centricity.
• Scalability.
• Integrity.

Salasa has two sets of offerings:

A. Offline:

• Mega fulfillment centres: large-scale facilities to receive stocks of our clients, store them, prepare orders and dispatch them.
• Darstores: small warehouses distrubuted across main cities to do on-demand delivery and two-hour delivery.
• Last mile delivery: through our own subsidiary or aggregator option.
• Bonded-zones (new): custom-free areas where merchants can store their products withouth the need for licenses and registrations.
• Cross-border (new): enabling merchants from anywhere in the world to ship to anywhere in the world.

B. Online:
Salasa One (order management system) with integrations with online web stores such as Zed, Salla and Shopify and with warehouse management systems and transport management system. This is the one-stop-shop for our clients to manage their processes and supply chain end-to-end.

Job description

Lead last mile operations across all regions, with accountability for service performance, departmental budgets, network capacity, and operational efficiency. Develop operating plans, lead Regional Managers, and drive improvements and expansion to support business objectives.

• Own departmental strategy, operating plans, and performance across all regions.
• Establish SOPs, service targets, operating controls, and management reporting.
• Manage the departmental budget, cost per shipment, fleet model, and resource utilization.
• Lead Regional Managers and develop succession, capability, and workforce plans.
• Oversee supplier capacity, service performance, and contractual operational requirements.
• Lead network expansion, peak readiness, process improvement, and system initiatives.
• Coordinate with Commercial, Finance, HR, Customer Service, and Technology on service delivery and business growth.

Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, Business Administration, or a related field. 6-12 years of logistics and last mile operations experience. At least 4 years managing regional or multi site operations. Proven experience with departmental budgets, network development, supplier management, and operational transformation. CILT, Lean Six Sigma, or project management certification preferred.