Quality Inspection Training Support

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• Develop and maintain QA standards. Complete QA tasks assigned by supervisors on time and in full.
• Generate QA reports to analyze both individual and common issues in customer service errors.
• Conduct in-depth analysis on frequently occurring error scenarios and provide actionable improvement suggestions.
• Design a closed‑loop QA process: “QA results → Issue rectification → Re‑audit” and regularly produce QA reports (e.g., Top 5 most frequent violations).
• Develop customized QA standards and create evaluation manuals with detailed scoring criteria for call and ticket quality checks (e.g., polite language usage rate, resolution rate).
• Provide case analysis based on local Saudi business scenarios (e.g., cross‑border logistics complaints).
• Design visual QA tools by converting procedures into flowcharts and highlighting critical risk points.
• Organize targeted training sessions (online or offline) based on error patterns to improve customer service quality, ensuring effectiveness of QA and training.
• Translate training materials into Arabic and English to support Saudi‑based customer service agents (e.g., bilingual complaint handling scripts for delivery delays).

(NASDAQ: JD, HKEX: 9618), also known as JINGDONG, is a leading supply‑chain‑based technology and service provider. With retail, technology, logistics, health, industrial, property development and international business segments,  serves over 600 million customers worldwide and is ranked 44th on the Fortune Global 500 list.

Entry level

Full‑time

Quality Assurance

Riyadh, Saudi Arabia