Kingdom - Senior Style Advisor

Position: (The Kingdom) - Senior Style Advisor
|  |  || --- | --- || (The Kingdom) - Senior Style Advisor |  ||  |  || --- | --- || (The Kingdom) - Senior Style Advisor | || Company

ID (accounts for anonymous companies) | 693,176 |# JOB CONTENTTo deliver excellent customer service through:
Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.#

KEY RESPONSIBILITIES
** FUNCTIONAL RESPONSIBILITIES
*** Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
* Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
* Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
* Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
* Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
* Maintain personal grooming standards as advised by the Store Manager.
* Maintain clean and organized display, fitting rooms and stock areas.
* Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
* Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
* Recruit customers for the database, accurately entering their details on the system.
* Minimize exposure to stock loss through vigilance on sales floor and fitting room areas# EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE
** Education/ Qualification
*** High school qualification
** Experience
* ** 4 to 6 years retail sales or customer service experience.
** Functional Skills & Specific Knowledge
*** Good communication and interpersonal skills
* Pleasant personality and good grooming
* Passion for retail industry# COMPETENCIES
* Achievement Drive
* Building Relationships
* Empathy* Influencing
* Serving Customers
* Team Working
* Conceptual Thinking
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