Kingdom - Senior Style Advisor

JOB CONTENT

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions.
• Confidently recommend and demonstrate appropriate products.
• Recommend link products at every sale opportunity.
• Close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts / bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, and instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Education /

Qualification:

High school qualification

Experience:

4 to 6 years retail sales or customer service experience.

• Good communication and interpersonal skills
• Pleasant personality and good grooming
• Passion for retail industry

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking