Assistant Store Manager - ALO Kingdom

We are searching for a dynamic Assistant Store Manager to lead our team. If you're passionate about active wear, thrive in a fast‑paced retail environment, and have experience managing high‑volume stores, this is the perfect opportunity for you to join a growing global brand.

The Assistant Store Manager plays a vital role in leading the sales floor, managing daily team operations, and ensuring a seamless client experience aligned with ALO’s brand ethos. This position is focused on maximizing in‑store sales performance through hands‑on leadership, efficient scheduling, and proactive customer engagement. The ideal candidate is a natural team motivator with strong retail acumen, people management skills, and a passion for wellness and lifestyle retail.

• Lead by example on the shop floor to ensure active presence and role modelling for the team.
• Develop and manage team schedules (ROTA) to guarantee optimal coverage and efficiency.
• Conduct regular briefings, floor walks, and individual check‑ins to drive performance and motivation.
• Handle employee relations on the floor by addressing concerns, giving real‑time feedback, and escalating issues when needed.
• Ensure continuous product knowledge updates and role‑specific training.
• Deliver exceptional customer service by ensuring all team members provide personalized and wellness‑driven experiences.
• Handle escalated customer situations with empathy and professionalism to uphold ALO’s high standards.
• Foster a welcoming environment that reflects ALO’s lifestyle values mindfulness, wellness, and community.
• Monitor daily sales performance, conversion rates, and other key retail metrics.
• Identify commercial opportunities on the shop floor to drive upselling and cross‑selling.
• Ensure sales targets are clearly communicated to the team and regularly reviewed.
• Partner with Boutique Manager and other Department Managers to coordinate promotions, events, and launches.
• Contribute to a positive team culture by participating in meetings, feedback loops, and development planning.

• Retail Floor Leadership:
  Minimum 4 years of experience in a similar management role within fashion or lifestyle retail.
• People Management:
  Strong coaching skills, capable of motivating and guiding sales teams.
• Customer Centricity:
  Clear understanding of premium client service expectations.
• Operational Efficiency:
  Skilled in rota planning, real‑time issue handling, and team supervision.
• Sales‑Driven Mindset: KPI and performance‑oriented with a proactive approach to improving results.
• Adaptability:
  Ability to thrive in a dynamic retail environment, adjust priorities, and support brand initiatives.
• English proficiency:
  Advanced or good level of English required.

Mid‑Senior level

Full‑time

Sales, Customer Service, and Management

Retail, Retail Apparel and Fashion, and Wellness and Fitness Services

Apply BELOW