Transport operations Manager

Key Responsibilities
1. Transport Operations Management

• Plan, direct and oversee the company’s day-to-day transport operations and associated vehicle movements.
• Develop operational plans to ensure the efficient allocation and utilisation of available transport resources.
• Coordinate vehicle movements between customer locations, repair facilities, recovery providers and designated storage premises.
• Oversee transport scheduling and operational priorities in line with customer requirements and contractual commitments.
• Establish procedures to improve the efficiency, reliability and timeliness of transport operations.
• Monitor operational capacity and identify potential resource constraints.

2. Fleet and Vehicle Resource Management

• Oversee the operational availability, utilisation and maintenance planning of company transport vehicles.
• Develop systems for monitoring vehicle condition, servicing requirements, operational records and maintenance schedules.
• Coordinate vehicle repair, recovery and replacement arrangements to minimise operational disruption.
• Evaluate vehicle utilisation and recommend improvements to resource allocation.
• Monitor vehicle-related operational expenditure and identify opportunities for cost optimisation.

3. Distribution and Service Delivery

• Manage the coordination of transport and distribution-related activities associated with commercial customer contracts.
• Ensure vehicle movements and related services are planned in accordance with agreed delivery schedules and customer requirements.
• Oversee the coordination of external transport, recovery, repair and storage service providers.
• Monitor service performance against agreed contractual standards.
• Resolve operational delays, service interruptions and customer escalations.
• Introduce procedures to improve service reliability and customer satisfaction.

4. Commercial and Contract Management

• Oversee operational delivery against existing commercial service agreements.
• Assess the operational requirements of new customer contracts before implementation.
• Review service costs, resource requirements and operational profitability.
• Monitor supplier performance, service quality and contractual compliance.
• Identify opportunities to improve commercial performance and expand operational capacity.
• Prepare operational reports and management recommendations for company directors.

5. Operational Performance and Business Improvement

• Establish and monitor key performance indicators (KPIs) relating to transport efficiency, vehicle utilisation, service delivery and operational expenditure.
• Analyse operational data to identify inefficiencies, recurring delays and unnecessary costs.
• Develop and implement strategies to improve operational productivity.
• Review existing operational procedures and introduce appropriate management controls.
• Prepare periodic performance reports, forecasts and operational improvement plans.
• Support the company’s strategic development and sustainable expansion.

6. Compliance, Risk and Operational Standards

• Ensure transport operations comply with applicable UK transport, road safety and vehicle-related requirements.
• Monitor operational risks and implement appropriate control measures.
• Maintain accurate transport, vehicle movement, maintenance and service records.
• Ensure appropriate procedures are followed by employees and external service providers.
• Oversee the handling and escalation of operational incidents and customer complaints.
• Review operational procedures regularly to maintain service quality and compliance.

7. Management and Leadership

• Provide operational leadership and direction to employees involved in transport-related activities.
• Coordinate responsibilities across internal staff and external operational partners.
• Establish clear operational…