Communications Technician - Support Services - Baldwin County Sheriff's Office

The Communications Technician I provides entry-level field service and end-user support for laptops, desktops, mobile devices, and vehicle-based electronic systems. Responsibilities include installing and configuring equipment, assisting other technicians, responding to work orders, scheduling service appointments, troubleshooting technical issues, and maintaining accurate records, spreadsheets, and inventory documentation. Supported equipment includes laptops, printers, card scanners, tablets, in-car and body-worn camera systems, and cellular and desk phones.

This position requires a commitment to maintaining a clean and safe work environment and flexibility to work varied hours as operational needs require. This positions reports to the Director of Law Enforcement Support Services with daily direction provided by the IT Communications Tech II.

Successful applicants must pass a criminal background check and will be subject to a pre-employment drug screen.

JOB LOCATIONS

• Robertsdale, AL
• Various locations around the county, as needed

WORKING CONDITIONS

Work is performed in office settings and in a fleet maintenance garage.

Work hours are normally Monday through Friday 8am-4:30pm with occasional overtime or after-hours calls, including nights and weekends. The Communications Tech I will be the secondary point of contact for after-hour calls.

• Maintains and track computer hardware and software for the Baldwin County Sheriff’s Office
• Troubleshoot programs, computers, printers and resolve issues or refer it to county CIS department.
• Assist with provisioning and/or initial set-up of laptops or desktop computers
• Terminate ethernet cables as needed
• Prepare outdated / end of use equipment for auction or destruction in accordance with security standards.

• Assist with or complete the relocation or electronics equipment
• Assist with new cable runs or existing cable management
• Assist with radio programming, firmware and maintenance updates as needed
• Elevate work orders as needed

NON-ESSENTIAL JOB FUNCTIONS

• Maintain inventory and related documentation
• Maintain a safe and clean work environment
• Attend training as needed
• Perform other duties as required
• Respond to after-hours calls in emergency situations during nights, weekends, and holidays.

PHYSICAL DEMANDS

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable an individual with a qualified disability to perform the essential functions of a job, on a case-by-case basis

The work is generally medium work exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Activities could occasionally require heavy to very heavy work, exerting up to 100 or more pounds of force. Additionally, the following physical abilities are required:

• Possess sufficient body strength to perform normal duties of the position
• Crouching:
  Bending the body downwards and forward by bending leg and spine
• Dexterity:
  Primarily with fingers and in picking, pinching, or typing
• Grasping:
  Applying pressure with the whole hand
• Handling:
  Picking, holding, or otherwise working with the whole hand
• Lifting:
  Ability to lift and move objects from a lower to higher position or moving object horizontally form position to position; requires substantial use of upper extremities and back muscle.
• Reaching:
  Ability to frequently extend hand(s) and arm(s) in any direction.
• Mental Acuity:
  Ability to make rational decisions
• Repetitive Motion:
  Substantial movements (motions) of the wrists, hands and/or fingers
• Speaking/Talking:
  Ability to communicate clearly, accurately, and…