Returns & Stock Control Team Leader D23 OD- Returns-T1 D

Profit & Asset Protection Team Leader

Responsible to:
Returns & Stock Control Supervisor
Department:
Returns & Stock Control (Group Profit Protection)

Location:

Rochdale - Kingsway DC

Hours:

4 on 4 off - Days

The purpose of the role is to oversee the day to day running of Returns & Stock Control Department and the Stock Removals process. To ensure that daily targets are achieved. To maintain accuracy and deliver a high standard of customer service.

• To distribute work fairly across the team to ensure the team achieve and maintain targets and objectives whilst meeting high standards of accuracy
• To support in the identification and resolution of departmental operational issues
• To oversee all aspects of Returns & Stock Control including:
• Retail Returns
• Problem Stocks
• Pricing of Clearance Stocks
• Multi-Channel Returns
• Stock Removals
• Supplier Returns
• Audits
• General queries
• eBay
• To report any potential quality or product issues to the relevant departments
• To monitor levels of adjustments within the DC and analyse the information to identify and report on your findings
• To monitor the audit trail of cartons being despatched from the DC
• To trace discrepancies reported by stores.
• To investigate discrepancies reported on “Fast Track” IBT’s
• To audit stocks destined to and passed over to jobbers
• To supervise the removal of ‘End of Line’ stocks to jobbers
• To ensure that all returns are regularly collected
• To carry out spot checks, monitor and oversee stocks destined for disposal including lost property
• To assist with the ongoing development of all members of the department
• To deputise for the Returns and Stock Control Supervisor in their absence.
• To complete any other reasonable ‘adhoc’ task in line with the needs of the Business and your current level of responsibility
• Development of new processes within the department

• Some previous experience of first line management within a distribution environment would be preferred
• Previous Returns or Stock Control experienced would be preferred but not essential
• Ability to problem solve
• Good communication skills both written and verbal.
• Be able to demonstrate a high level of literacy and numeracy in order to produce documentation and maintain a variety of accurate records.
• Ability to prioritise work
• Self‑motivated with the ability to work on your own initiative.
• A team player
• Computer literate
• Be able to communicate and operate with staff at all levels
• Conflict resolution skills
• Must be Confident in decision making
• Professionalism and Leadership skills are essential

• WMS
• Shogun
• Oracle
• Microsoft Office
• Assure
• Metapack
• Multichannel platforms
• Jira