Service Manager

Company Description
The Generator Company is a world-renowned leader in the supply, installation, and servicing of industrial generators. Built on a foundation of design excellence, innovation, and customer commitment, we have cultivated a diverse global customer base across industries such as banking, healthcare, data centers, media, utilities, manufacturing, and government organisations. Offering a wide array of services, we specialise in generator supply and maintenance, control system upgrades and installations, spare parts provision, rental solutions, and expert technical consultancy.

Our dedication ensures exceptional service and custom solutions for clients across the globe.

Role Description
The Service Managers role is primarily focused on planning, scheduling, and coordinating service engineers for maintenance and breakdown works.  The role includes managing a skilled team of engineers, coordinating service schedules, liaising with customers to provide support, and ensuring compliance with safety and quality standards. The Service Manager will work closely with, and receive technical support from, our in-house Technical Contract Managers, meaning a technical background is not essential.

Additional responsibilities include optimising processes, maintaining client relationships, and contributing to business growth. This is a full-time, on-site role located in Rochester.

Skills and Experience

Essential:

• Experience in a service management, service coordination, or scheduling role

• Strong organisational and time-management skills

• Excellent communication skills with both customers and internal teams

• Ability to prioritise workloads in a fast-paced environment

• Good IT skills, including job management systems and Microsoft Office

Desirable:

• Experience with in generators, engineering services, plant hire, or a similar field-based service environment

• Experience working alongside technical teams or contract managers

• Previous supervisory or team leadership experience

Personal Attributes

• Calm, professional, and methodical approach

• Strong problem-solving skills

• Confident communicator and team coordinator

• Customer-focused mindset