Customer Service Administrator

We are currently looking for a Customer Service Administrator based in Rochester for a full time, temp-perm role. There will be an interview process so although it states temp-perm, at the end of the interview process if successful the job is yours at the end!

Hours:

Monday to Thursday: 8:30am – 4:30pm

Friday: 8:30am – 3:30pm

About the Role
As a Customer Service Administrator, you’ll be the link between customers and the business. You’ll interact with clients across multiple communication channels, managing enquiries, processing orders, and helping to resolve issues promptly and professionally.

Key Responsibilities:

Responding to customer enquiries or complaints via phone, email, fax or post.

Processing and progressing customer orders using the system.

Monitoring and updating customers on delivery schedules and delays.

Liaising with internal teams (Sales, Logistics, Operations) to ensure seamless service.

Booking UK domestic deliveries when required.

Assisting with general administrative duties including document management, scanning, and answering incoming calls.

Providing holiday/sickness cover to departmental colleagues.

Logging customer interactions and complaints accurately.

Supporting the Sales team with CRM data entry.

Requirements:

Minimum of 5 GCSEs (Grade C or above) or equivalent.

Fluent in English; knowledge of another language is desirable but not essential.

Excellent verbal and written communication skills.

Confident using Microsoft Word, Excel, and Outlook; experience with CRM systems is a plus.

Strong organisational skills and attention to detail.

A proactive problem solver with a customer first mindset.

Why Join?

Supportive team environment

On-the-job training

Opportunity to grow within a well-established company

Early finish every Friday!

If you are interested please apply now - this is ideally for immediate start