Client Liaison

Client Liaison Support – TC Group

We are TC Group, the fastest‑growing top 20 accountancy firm in the UK. We’re business advisors and accountants with over 30 years of experience and a broad range of bespoke support and advice to ambitious business owners.

The Rochester office has an interesting opportunity for a full‑time Client Liaison Support role. Working closely with the Client Leads, you will assist in managing client relationships and ensuring smooth communication between clients and internal teams.

• Manage daily client accounts inboxes, respond to queries and action documents received on behalf of the clients.
• Handle both inward and outward telephone liaison with key client stakeholders including customers, suppliers, and employees.
• Ensure timely completion of all client deliverables (relevant client‑specific training will be provided).
• Review colleagues’ work and provide feedback (relevant client‑specific training will be provided).
• Take ownership of your client portfolio and act as a trusted representative of TC Kent to the client.

• Minimum of 5 GCSEs grade 9‑4
• Customer service experience desirable.
• Fast learner with keen ability to take notes and take ownership of tasks.
• Good communication and organisation skills.
• Professional telephone and email manner.
• Experience with MS Office, especially Excel, Word, and Outlook.
• Motivated team player with attention to detail and ability to meet deadlines.

• Pension scheme
• Group life assurance x 4 salary
• Significant long service awards
• After 5 years’ service – holiday increasing by one day per year of service (up to a total of 30 days annual leave)
• Opportunity to purchase additional holiday days
• Hybrid working following probation
• Birthday day off
• Social functions and events
• Access to employee benefits portal – cashback and vouchers on everyday purchases
• Employee Assistance Programme
• Regular training and development – continuous development and support not only for your professional qualifications but also for your personal goals and aspirations.

We can only accept applications from candidates who are based in the UK and unfortunately cannot provide sponsorship.

Contract type:
Permanent

Hours:

Monday to Friday, 37.5 hours per week with flexible working

Salary:
Depending on experience

Location:

Rochester, England, United Kingdom

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Business Development and Sales | Industries:
Accounting