Digital Workplace Platform Administrator

Candidate Verification Step

As part of our application process, candidates are asked to complete a brief verification exercise. This will involve including a short cover letter with your application that answers the following question, written in your own words:
Describe a recent AI or platform release you had to learn quickly. What did you do with it, and what happened? A cover letter is required for your application to be considered, and applications submitted without one cannot move forward. Why we’re asking:
This step helps us confirm that every applicant is a real person and keeps the selection process fair for all candidates. It is not part of your skills assessment, and it will take only a few minutes.

Job Background / Overview

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The IRC is actively investing in enterprise AI to improve the speed, quality, and scale of its programs and operations. As the organization expands its use of AI platforms, including tools from Anthropic, OpenAI, and integrated data environments, the IT department is building dedicated technical capacity to keep these systems running reliably, securely, and effectively. The IRC is investing in enterprise AI to improve the speed, quality, and scale of its programs and operations.

As that investment grows, so does the need for someone to own the technical layer underneath it: the systems, integrations, and infrastructure that make AI tools work  AI Platform Engineer is that person. This is a technical operations role, not a user-facing one. This role is responsible for keeping the IRC's enterprise AI environment running managing platform configurations and API access, building and maintaining integrations between AI tools and IRC systems, writing scripts and automations, and serving as the technical point of contact for data engineering and Info Sec.

Day-to-day, this person is more likely to be reading logs, troubleshooting a broken pipeline, or pushing a configuration change than answering questions from end users. The role works in close coordination with the AI Platform Support Director, who owns vendor relationships, licensing, and adoption strategy. This role owns the technical execution underneath that, ensuring the systems are reliable, observable, and properly connected to the rest of the IRC's data and operational environment.

Major

Responsibilities

• AI Systems Administration & Operations (40%) Serve as primary technical administrator across IRC enterprise AI environments, currently including Anthropic (Claude) and OpenAI platform deployments Manage user access, API key governance, workspace configurations, and environment-level settings across AI platforms Monitor system health, usage patterns, and API performance across AI tools; triage and resolve operational issues as they arise Maintain and improve observability across AI systems Tracking uptime, error rates, token consumption, and integration reliability Oversee and document configuration changes, environment updates, and…