IT Support Specialist

The IT Support Specialist serves as the primary on-site point of contact for day-to‑day technology support at Safran’s Rockford actuation engineering and laboratory location. This hands‑on role provides responsive first‑and second‑level support for employees, engineering workstations, office systems, and laboratory‑connected IT equipment to minimize downtime and enable safe, reliable business execution. The specialist coordinates with Safran’s regional and corporate IT teams, cybersecurity specialists, third‑party providers, and legacy‑system stakeholders to resolve issues, maintain accurate hardware inventories, and support the transition to Safran‑standard IT systems and infrastructure.

Essential

Job Functions

A. End‑User Support and Service Delivery

• Provide timely on-site and remote support for Windows laptops, desktops, monitors, docking stations, mobile devices, printers, conferencing equipment, Microsoft 365, and approved business applications.
• Diagnose and resolve hardware, software, peripheral, identity/access, and basic wired/wireless connectivity issues; escalate appropriately to Safran IT service owners or specialist support teams.
• Prepare, deploy, refresh, and recover user equipment; support onboarding, offboarding, password and access requests using approved processes and authorization levels.
• Log, prioritize, follow through, and document support requests in approved ticketing tools; communicate resolution status clearly and identify recurring issues for improvement.
• Provide practical employee guidance on technology use, security expectations, and self‑service procedures.

B. Engineering and Laboratory IT Support

• Support IT connectivity and endpoint requirements for engineering labs, development and qualification test areas, and associated test equipment, in coordination with Engineering, Facilities, and central IT.
• Troubleshoot approved engineering software, CAD‑related workstation needs, data access, shared resources, and equipment interfaces within the specialist’s access and technical authority.
• Coordinate installation, updates, licensing, and validation of specialized engineering or test applications with application owners and vendors; avoid unapproved changes to controlled test configurations.
• Help maintain reliable meeting‑room, engineering collaboration, and audio/visual systems supporting cross‑site technical teams.

C. Asset Management, Infrastructure and Site Projects

• Maintain an accurate employee‑by‑employee inventory of IT assets, including device assignment, configuration, condition, and replacement requirements.
• Map legacy Collins hardware and peripherals to approved Safran equivalents; support equipment standardization, purchasing inputs, staging, deployment, and return/disposition in cooperation with Procurement and IT.
• Provide local “remote hands” support for approved network, server, telephony, access‑point, cabling, and endpoint changes directed by Safran infrastructure teams.
• Support IT readiness for office or laboratory moves, workstation relocations, employee growth, and new‑hire onboarding, including equipment planning, deployment schedules, and connectivity verification.
• Coordinate with approved equipment vendors, installers, and service providers and maintain site IT procedures, configuration records, and troubleshooting knowledge articles.

D. Cybersecurity, Compliance and Operational Discipline

• Follow Safran information security, access control, device management, data protection, and change‑management policies; promptly report suspected incidents and vulnerabilities.
• Handle proprietary and export‑controlled information in accordance with applicable company procedures and U.S. export‑control requirements (including ITAR/EAR where relevant); obtain access…