IT Support Specialist

The IT Support Specialist serves as the primary on-site point of contact for day-to-day technology support at Safran's Rockford actuation engineering and laboratory location. This hands-on role provides responsive first- and second-level support for employees, engineering workstations, office systems, and laboratory-connected IT equipment to minimize downtime and enable safe, reliable business execution. The specialist coordinates with Safran's regional and corporate IT teams, cybersecurity specialists, third-party providers, and legacy-system stakeholders to resolve issues, maintain accurate hardware inventories, and support the transition to Safran-standard IT systems and infrastructure.

Essential

Job Functions End-User Support and Service Delivery

• Provide timely on-site and remote support for Windows laptops, desktops, monitors, docking stations, mobile devices, printers, conferencing equipment, Microsoft 365, and approved business applications.
• Diagnose and resolve hardware, software, peripheral, identity/access, and basic wired/wireless connectivity issues; escalate appropriately to Safran IT service owners or specialist support teams.
• Prepare, deploy, refresh, and recover user equipment; support onboarding, offboarding, password and access requests using approved processes and authorization levels.
• Log, prioritize, follow through, and document support requests in approved ticketing tools; communicate resolution status clearly and identify recurring issues for improvement.
• Provide practical employee guidance on technology use, security expectations, and self-service procedures.

Engineering and Laboratory IT Support

• Support IT connectivity and endpoint requirements for engineering labs, development and qualification test areas, and associated test equipment, in coordination with Engineering, Facilities, and central IT.
• Troubleshoot approved engineering software, CAD-related workstation needs, data access, shared resources, and equipment interfaces within the specialist's access and technical authority.
• Coordinate installation, updates, licensing, and validation of specialized engineering or test applications with application owners and vendors; avoid unapproved changes to controlled test configurations.
• Help maintain reliable meeting-room, engineering collaboration, and audio/visual systems supporting cross-site technical teams.

Asset Management, Infrastructure and Site Projects

• Maintain an accurate employee-by-employee inventory of IT assets, including device assignment, configuration, condition, and replacement requirements.
• Map legacy Collins hardware and peripherals to approved Safran equivalents; support equipment standardization, purchasing inputs, staging, deployment, and return/disposition in cooperation with Procurement and IT.
• Provide local “remote hands” support for approved network, server, telephony, access-point, cabling, and endpoint changes directed by Safran infrastructure teams.

Education and Experience

• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent demonstrated hands‑on experience.
• Approximately 3–5 years of end‑user / desktop support experience preferred, including troubleshooting issues beyond routine first‑level requests.
• Experience supporting engineering laboratories, aerospace, manufacturing, or another security‑conscious technical environment preferred.
• CompTIA A+, Network+, Microsoft certifications, or comparable credentials are beneficial but not required.

Technical Knowledge and Abilities

• Strong understanding of Windows systems, Microsoft 365, device imaging/provisioning, enterprise endpoint management, hardware diagnostics, and common network fundamentals.
• Working familiarity with identity and access concepts (such…