Information Technology Analyst ; Hybrid FR

Position: Information Technology Analyst 1 (40 Hour) Hybrid #261102-7603FR-002
Introduction

The State of Connecticut Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team is currently accepting applications for an Information Technology Analyst 1 position to service Connecticut Department Veterans Affairs (CTDVA).

What We Can Offer You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportuni ties
• A healthy work/life balance to all employees

THE ROLE

The Information Technology Analyst 1 will primarily be responsible for supporting the day-to-day operations of business and clinical applications for the Department of Veterans Affairs, which include planning, monitoring, and administrative support.

POSITION HIGHLIGHTS

• Monday
  - Friday
• Full-time (40 hours per week)
• First shift (hours could vary)
• Location:
  
  Rocky Hill, CT
• This hybrid position is eligible to apply for telework in accordance with the Telework Policy .

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brittney Woodley dley . Join the State of Connecticut and take your next career step with confidence!

Purpose of Job Class (Nature of Work)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

Examples of Duties

• Support and maintain enterprise healthcare and clinical applications.
• Plan, test, and deploy application upgrades, patches, enhancements, and releases.
• Partner with users, vendors, and technical teams to resolve application issues and improve system performance.
• Administer and support EHR, pharmacy, medication dispensing, and other clinical applications.
• Manage application security, user access, roles, permissions, and system configurations.
• Develop and maintain clinical forms, workflows, order sets, and documentation templates.
• Coordinate application recovery, failover, and disaster recovery testing.
• Support medication barcode scanning and automated dispensing systems.
• Monitor and maintain HL7 interfaces and healthcare system integrations.
• Serve as Health Information Exchange (HIE) Administrator and support interoperability initiatives.
• Support clinical data, archival, and retention activities.
• Develop and support SharePoint and Power Automate solutions, workflow automation, and document management processes.
• Coordinate application-related projects and collaborate with vendors, stakeholders, and technical teams.
• Performs related duties as required.

Knowledge, Skill and Ability

Considerable knowledge of

• data control functions;
• IT equipment and diagnostic tools;

Knowledge of

• principles and techniques of computer programming;
• programming languages;
• principles of information systems;
• principles and concepts of network environments;
• computer operating systems;
• fundamental principles and theories of business and planning functions;
• principles and techniques of systems analysis, design and development;
• capabilities of computer equipment and technology;

Considerable

• technical problem solving skills;
• logic and analytical skills;

Skills

• interpersonal skills;
• oral and written communication skills;

Considerable ability to install and maintain microcomputer hardware, software and network components;

Ability to

• prepare and maintain records, logs, reports, documentation, and manuals;
• write, test and debug computer programs;
• use programming development tools;
• identify, analyze and resolve simple business and technical problems.

Minimum Qualifications
- General Experience

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

Minimum Qualifications
- Special Experience

Two (2) years of the General Experience must have been performing basic technical support work in such areas as:

• help desk functions;
• installing and maintaining basic computer hardware and software;
• data communications, microcomputer support, production control or programming;
• performing any closely related basic technical support function.

NOTE:

For state employees basic technical support work is interpreted at the level of an Information Technology Technician.

Minimum Qualifications
- Substitutions Allowed

• College training in management information systems, computer science or information…