Customer Tecnico- UPS​/AC Power

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JOB DESCRIPTION

Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.
Position Summary

JOB DESCRIPTION

Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

Responsibilities

Respond, in a professional manner, to all assigned service calls while on duty.
Perform all work in a safe manner and in accordance with established company safety policy.
Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
Ensure spare parts are properly accounted for using established parts procedures.
Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .
Assist call control to schedule, plan and complete any works as required, using established work flow procedures.
Keep call control informed of your schedule and the status of all open jobs.
Maintain the accuracy of the customer listing by reporting errors with the site change form.
Support company vision and management decision.
Ensure that all ISO 9001:2000 agreed processes are followed.
Keep company vehicle clean and properly maintained.
You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
Work as part of the service team.
Follow up and follow through with any and all assigned tasks.
Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
Ensure availability to work during weekend and nights
Report sales or service leads to the proper department via the correct process.
The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself

Qualifications

HNC/HND in Electrical/Electronics Engineering or equivalent

Experience of working in a technical service or test environment of AC Power equipment essential
Computer Literate (All office associated programs such as, word, excel, outlook)
Previous field service experience essential
Excellent customer service skills
Strong communication skills
Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure
Clean Valid driving licence

Working Conditions

A significant amount of after hours and weekend work, frequently scheduled with little notice
Travel on a daily basis to and from customer sites
Will be required to stay away from home or travel long distances.
Occasional heavy lifting required
You will be expected to operate as part of a team
Participate on the 24/7 on call rota.
May be required to travel abroad from time to time.
You will be supplied with a Company uniform, which must be warn at all times while working.

Seniority level    Seniority level Entry level

Employment type

Employment type

Full-time
Job function    Job function Other
Industries Appliances, Electrical, and Electronics Manufacturing
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