Sales Support Coordinator

Who We Are

We’re a leadership development company on a mission to reduce human suffering by accelerating human development.

Founded by Dr Alan Watkins – a physician and neuroscientist – we help people lead better, think more clearly, and create positive change in their organisations. Our work spans global corporates, schools, and elite sports teams, and what makes us different is our science‑ and data‑led approach. This isn’t just coaching – it’s transformation, grounded in neuroscience and behavioural systems thinking.

We’ve spent nearly two decades supporting leaders around the world – and now we’re building the internal technology that powers our next chapter.

We are seeking an organised, proactive Sales Support Co‑ordinator to join our Client Services team. In this role, you will work closely with Senior Practitioners as a central point of coordination, acting as the first point of contact for nurturing client relationships and driving opportunities through the sales pipeline from early‑stage leads (0%) to closed‑won deals (100%), while ensuring all commercial, administrative, and operational aspects run smoothly.

This role is ideal for someone who is proactive, detail‑oriented, commercially minded, and thrives in a dynamic, high‑performing environment, enabling sales success and supporting strong client relationships.

• Build strong trusting and collaborative relationships with Senior Practitioners to support commercial growth and drive opportunities through the sales pipeline.
• Identify blockers in Hub Spot Deals and help move opportunities forward.
• Support Senior Practitioners with leads from initial contact to closed‑won deals while ensuring commercial milestones are met.
• Ensure legal and pricing terms are consistently met.

• Act as the first internal point of contact for all client administration enquiries.
• Build and maintain strong client relationships, including with executive assistants and stakeholders.

• Collaborate with Senior Practitioners to jointly anticipate client needs, particularly after client calls, and ensure weekly conversations, as appropriate, to optimise commercial potential.
• Work closely with Senior Practitioners to optimise use and value of Linked In Sales Navigator.
• Prepare and upload client sales documentation to Hub Spot.
• Ensure seamless handover of closed deals to Client Services, maintaining contact to ensure delivery of proposals, sales documentation and troubleshoot any changes to delivery schedules.
• Collaborate with Client Services to actively support Senior Practitioners with logistics, including diary management, travel arrangements, itineraries, and preparation of materials.

• Strong commercial awareness and ability to identify opportunities for growth.
• Exceptional communication and interpersonal skills.
• Proactive problem solver, anticipating challenges in the sales pipeline or client engagements, identifying potential blockers before they arise.
• Experience in client relationship management, lead nurturing, and sales pipeline management.
• Collaborative team player, able to work across internal teams and with external clients.
• Experience co‑ordinating logistics, including diaries, travel, itineraries, and domestic and international arrangements.

• 2+ years in sales support, client‑facing, or account coordination roles, ideally in professional services, consulting, or high‑touch client environments.
• Proven experience using CRM systems is required; proficiency in Hub Spot CRM is strongly desirable.
• Familiarity with Linked In Sales Navigator is desirable.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
• Degree‑level education is desirable.

Permanent, full‑time (37.5 hrs/week, Mon–Fri, 9:00–5:30).

Location:

Romsey office.

• 33 days annual leave (inclusive of UK bank holidays).
• Flexible working: 1‑2 days from home post probation.
• Company shutdown over Christmas.
• Private medical insurance.
• Pension scheme with 3% employer contribution.
• Employee Assistance Programme (EAP).
• Company sick leave.
• We…