External Title SITEC - Mobile Device Support Specialist; SR; Fort Benning, GA

Position: External Job Posting Title SITEC - Mobile Device Support Specialist (SR) - Fort Benning, GA
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit  to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton requires Mobile Device Support Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at Fort Benning, GA.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support;

provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately theend-user whooperatearound the globe 24x7x365.

Mobile Device Support Specialist

• Provisions, manages, maintains, and tracks end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications.
• Configures and maintains mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies, procedures, regulations, and directives.
• Baselines and maintains end user mobile computing device configurations, including STIGs, and maintains configuration control and policy management of devices.
• Assists the Government to draft mobile computing policies and procedures, implement and integrate new mobile computing services and technologies, and troubleshoot, repair, and provide logistical support for existing mobile devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Maintains mobile computing device utilization history, including a review of device and service usage, audits, and reconciliation of utilization.
• Coordinates and manages accountability of new equipment, replacement equipment, and upgrades, and tracks the disposition of equipment throughout its lifecycle.

The specialist will also be responsible for planning, engineering, coordinating, and managing equipment installations across multiple impact levels and networks to ensure SOF professionals remain securely connected to mission-critical information.

Key

Duties & Responsibilities:

• Configure, test, troubleshoot, issue, and receive mobile communication devices and peripherals.
• Investigate and integrate new technologies to enhance efficiency, readiness, and effectiveness within USSOCOM.
• Support the management and monitoring of systems and networks critical to USSOCOM operations.
• Escalate incidents following USSOCOM regulations, policies, and procedures.
• Provide support for laptops, tablets, wireless, and cellular technology in…