Business Admin Assistant​/Lean Management Bootcamp

Position Overview :

• Total Training Provision are working in partnership with clients who are looking to attract Business Admin Staff for their sites in the Rotherham region.
• This role is attached to one of our outstanding employability Bootcamps.
• As part of the course, we will also work with you to upskill your CV, to showcase all of your transferable skills, and ensure you are job-ready.

For us to be able to provide you with a role in Administration, you need to ensure you can attend our Lean Management Bootcamp course between the 27th October - 24th of November (Weekdays only) in Rotherham. You are required to go in 2.5 days per week from 27th of October until the end of the course.

• Unemployed.
• Must be available to undertake the training between the dates 27th October - 24th of November (Monday - Friday 10.00am - 4.30 pm).
• Must live within the South Yorkshire region.
• Must have lived in the UK / EU for the last 3 year.
• Must NOT be on any other funded program.
• Must have the right to work in the UK.

• Pro-actively learn and understand In-tends range of goods and services and participate in continual training.
• Contact customer and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar delegates offering additional products or services, and following up on event enquiries to aid with revenue generation for the relevant department / company.
• Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution.
• Provide appropriate and timely telephone and / or e-mail assistance / responses to inbound correspondence - to include internal and external customers / clients and supplied.
• Use their own CRM database, In-manage up to date electronically, complying with GDPR legislation in respect of data.
• Liaise with other departments for optimal resolution of customer queries.
• Manage expectations of customers and / or provide difficult messages.
• Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets as advised to you.
• Ensure all communications with customers are carried out in line with the written standards and procedures defined by the Company and in a professional business manner.
• Attend training to develop relevant knowledge, techniques and skills.
• Any other duties and responsibilities as required as the role develops or requested by the Senior Manage-ment Team.

• Have customer service experience.
• Project management skills.
• Confidence to speak with customers over the telephone in a professional business manner.
• An excellent written and spoken command of English.
• Ability to draft and prepare written responses to customer queries.
• Ability to update and maintain records electronically.
• Be customer focussed and be able to work under pressure, re-prioritising work as required.
• Ability to work independently and as part of a team.

08 : 30am - 5.00pm Monday to Friday.