Account Manager

Our client, a leading customer communications company, is looking for an Account Manager to join their team of customer-focused solutions providers.

As an Account Manager, you will be leading a small team of internal Account Executives as part of the wider Customer Service department. Ensuring all customers receive the best possible customer experience whilst supporting and managing a busy team.

• Ensure exemplary customer service is delivered at all times across your team
• Ensure scheduled reports and tasks are completed in full and on time for your team
• Work with the Senior Account Managers to support colleagues and delegate tasks across the team where relevant
• Point of escalation for customer complaints
• Support team to deliver resolutions for ongoing service issues
• Formalise and document best practice for processes across your team
• Prioritise workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects and supporting your team’s workload
• Co-ordinate internal departments and external suppliers to deliver projects on time and to customers’ expectations
• Provide timely updates to customers and internal stakeholders on ongoing projects
• Contribute to resource planning for any absence across the team and to support project work
• Provide monthly reporting to Senior Account Manager / Account Director on individual and team KPIs

• Previous experience working within a customer facing role
• Previous sales experience
• Use of information technology such as Microsoft, Excel, Explorer and office products
• 3 GCSE’s (including Maths and English) at A-C grade or equivalent