Customer Service Advisor

Customer Service Advisor page is loaded## Customer Service Advisor remote type:
Praca z domulocations:
Rotherhamtime type:
Zatrudnienie w pełnym wymiarze godzinposted on:
Opublikowano dzisiajjob requisition :
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Salary: 24 043,50 pa

Working Hours:

09:00 – 17:00 (Mon – Fri) – Training Shift will be the same.  Fixed Term Contract from 19 Jan 2026 to 01 May 2026
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* Job title:

** Customer Service Advisor
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* Job Description:

** To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation   To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..  To respond to all contacts from both internal & external customers made via all the available channel  To accurately capture data and enter it on to the relevant systems  More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
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* Location:

** Rotherham,Zjednoczone Królestwo
** Time Type:
** Zatrudnienie w pełnym wymiarze godzin
** Contract Type:
** Czas określony (Fixed Term)
** Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions:
Capita Experience, Capita Public Service and Capita Portfolio.*
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