Housing Support Worker - AST

Support Worker for our Assured Shorthold Tenancy Project About Us

Target Housing is a charity and registered social landlord with over 30 years’ experience transforming lives through stable accommodation and support. We work in a psychologically and trauma-informed way, empowering people to build independence. Our mission is to provide high-quality housing and support that helps vulnerable individuals live independently, reach their potential, and positively contribute to their communities.

As an AST Housing Support Worker, you’ll help people take real steps toward independence. You’ll manage a caseload across South Yorkshire, offering personalised, trauma-informed support that helps tenants thrive and move confidently into independent living.

No two days are the same. You’ll work closely with partner agencies and other key services across Barnsley, Doncaster and Rotherham, building strong, wrap‑around support networks for each tenant. You’ll also have the backing of a supportive team and access to multiple Target Housing office bases.

Office hours are generally Monday–Friday, 9am–5pm with a 20-minute unpaid lunch break.

To deliver high-quality, person‑centred housing and support services that help residents sustain their tenancies, overcome challenges, and build the skills they need to live independently (i.e. managing money and utilities).

• Welcoming residents as they move into or out of Target Housing accommodation.
• Getting to know each tenant’s needs, goals, and ambitions and creating realistic, tailored support plans.
• Acting as a keyworker, offering guidance, motivation and practical support that builds independence.
• Helping residents maximise their income, manage budgets, and navigate the benefits system.
• Supporting residents to understand their rights and responsibilities as tenants.
• Conducting and reviewing regular risk assessments and updating plans as needs change.
• Encouraging residents to work toward personal goals, celebrating their progress and achievements.
• Ensuring rent responsibilities are met and assisting with benefit claims where needed.
• Monitoring property condition, utilities use, and occupancy to keep residents safe and homes well managed.
• Identifying and responding to any tenancy concerns, working with managers to resolve issues.
• Helping residents develop budgeting skills and advocating on their behalf with outside agencies.
• Working closely with Probation, partner agencies, and community organisations to provide holistic support.
• Supporting residents to manage conflict or disputes sensitively and constructively.
• Contributing to resident activities, workshops, or community engagement sessions.
• Keeping accurate, confidential records to support effective service delivery.
• Attending joint visits when required.
• Building positive working relationships with external organisations to ensure residents get the right support.

• Attending training, team meetings, and supervision to support your development.
• Adhering to Target Housing policies, including Equality, Confidentiality and Health & Safety.
• Carrying out additional tasks aligned with the organisation’s aims.

• Experience or understanding of working with vulnerable people.
• A solid understanding of supported housing and tenancy‑related support.
• Knowledge of the welfare benefits system.
• Understanding of risk assessments and support planning.
• Awareness of the UK criminal justice system.

• Customer Focus - CRITIAL
• Integrity - CRITICAL
• Team Working - CRITICAL
• Confidence & Judgment - VERY IMPORTANT
• Communication and Influence - VERY IMPORTANT
• Planning & Organising - IMPORTANT
• Technical - IMPORTANT

You must have your own vehicle and a full UK driving licence for the purpose of this role.

• Great opportunities for career development
• Allocated training
• Mileage Compensation
• Access Membership to Westfield Health & Lifetime Financial
• Ability to apply for the Blue Light card
• Employer Contributory Company pension scheme (4%)
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
• 28 days Annual Leave, going up to 33 after 5 years of service (1 day a year). PLUS 8 Bank Holidays.

Target welcomes applications from all members of the community. Target reserves the right to close this role earlier than stated should the number of applications suffice.