IT Support Specialist

Job Summary

BCIC Swiss GmBH is looking for a full‑time, on‑site IT Support Specialist in Rotterdam, Netherlands.

Rotterdam, Netherlands

Full Time

8 hours per day

• Provide first/second level contact and problem resolution for customer issues.
• Work with third‑party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Have basic knowledge of macOS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers, computer hardware.
• Perform general preventive maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware/software.
• Have broad IT experience with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• Work in a project‑based environment requiring flexibility and teamwork; perform other duties as assigned.

• Must have a 40‑hour weekly Austria work permit.
• Good knowledge of computers/IT.
• Proficiency in Dutch B1 level or higher.

Salary:
Negotiable

BCIC Swiss GmBH
Lattichstrasse 6, 6340 Baar

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