CX Data Quality & Solution Adoption Manager

UNILEVER IS HIRING UFS CX Data Quality & Solution Adoption Manager

Location:

Rotterdam, Hofplein 19
Terms &

Conditions:

Full Time
Local conditions apply

Salary scale between 85 to 115k yearly gross. including holiday allowance - depending on experience and peers.

ABOUT FOOD SOLUTIONS (UFS)

Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOINUFS

Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~€3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.

We at UFS have a bold and clear ambition and strategy in place to reach €5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years.

We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.

We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.

At Unilever Foods, we are both Food Lovers and Growth Hunters—two sides of the same powerful identity. As Food Lovers, we explore tastes, trends and cuisines to create products that bring joy to everyday life. As Growth Hunters, we relentlessly chase new opportunities, push boundaries, and hold one another accountable to deliver excellence. If you’re energized by growth, fuelled by curiosity, and excited to shape food people truly love, this is where you belong.

Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles. If you're dreaming of contributing to Unilever’s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!

JOB PURPOSE

Lead the Global CX Data Quality & Solution Adoption agenda—owning the data quality strategy for CX and driving market adoption of global solutions end-to-end. You will set and govern data quality standards, improve trust in CX metrics, and accelerate deployment & usage of global platforms across markets. This role ensures that CX decisions are data-driven, timely, and consistent, and that solutions are adopted at scale with measurable business impact.

· Data Quality Strategy & Governance, Define and own CX data quality policies and controls (accuracy, completeness, timeliness, consistency) across SSD, CRM, Digital Engagement and UDL pipelines, aligned to the Unilever Data Quality Management Framework. Establish stewardship, accountability and operating routines (DQ councils, RACI, SLAs) across global/market teams; embed “pride in our data” culture in CX.
· Provides operating framework for data quality deliverables to CX team, CX Hubs and maintains performance delivery on data readiness.
· Solution Adoption & Change Enablement, Lead global adoption plans for CX solutions (CRM, Marketo, WABA) with clear use‑cases, benefits, training and “go‑live” criteria.
· Build market readiness: onboarding assets, UAT playbooks, adoption KPIs (active users, feature usage,…