Senior Designer; AI and crossplatforms

UNILEVER IS HIRING Senior Experience Designer (AI and crossplatforms)

Location:

Holfplein, Netherlands

Local conditions apply

Full Time

For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance.

At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe that one size fits all approach and instead we will equip you with the tools you need to shape your own future.

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long‑term growth is at the heart of our business model.

As the Chef AI Product Owner/Design Lead, you will own the design, and delivery of critical product features and experiences across all digital platforms—web, mobile app, and future channels. This will be a hyper‑personalised experience powered by AI. You’ll be integral part of a global framework of an end to end customer journey. You will also guide and help CX leads with local implementations.

You will work independently (with input from different team members) to identify opportunities, define solutions, and drive initiatives from concept through launch and optimisation, leveraging modern technologies including AI to create competitive advantage. As a strategic design leader, you will bridge business objectives with user needs, make high‑stakes decisions with ambiguity, and influence stakeholders at all levels to deliver experiences that drive measurable business results.

Your work will shape the future of how professional chefs & operators interact with our digital ecosystem, requiring systems‑level thinking, cross‑platform expertise, and the ability to balance innovation with execution excellence.

• Working with the OX manager (and team), to execute on the strategy and vision.
• Own end‑to‑end digital product initiatives and feature development from opportunity identification through strategy, design, launch, and optimisation—making critical decisions independently and managing complexity across stakeholders.
• Co‑create the global framework that will get translated into local solutions in partnership with CX leads for their markets.
• Define product roadmap & backlog, prioritising initiatives based on business impact, user value, and technical feasibility.
• Lead discovery and problem framing for complex, ambiguous challenges—working with UX designer and digital experience insights manager on conducting research, on analysing market trends, and synthesising insights to define the right problems to solve.
• Design comprehensive, cross‑platform experiences across web, mobile, and future channels with systems‑level thinking—ensuring consistency in interaction patterns, visual language, and user flows while solving for scale.
• Identify and integrate modern technologies, including AI‑powered capabilities (personalisation, intelligent search, recommendations, conversational interfaces), where they create genuine user and business value.
• Working with DX insights manager to establish and analyse success metrics and KPIs for owned features, to make data‑informed decisions to drive continuous…