Resident Liaison Officer

Resident Liaison Officer

Location:

Leamington Spa
Pay: £19.05 per hour (umbrella license)

Hours:

8am–5pm, Monday – Friday

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. Working on a Kitchen and Bathroom project, knowledge of this will be useful.

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

• Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential – 6 to 12 months.
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self‑motivated.
• Must have a driving licence.