Dispensing Team Lead

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We’ve grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands:
Med Express, Dermatica, Zip Health, Rocket

RX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (200% year-on-year growth). We’re looking to do the same in 2025; move into new territories and further accelerate our growth journey. There’s never been a more exciting time to join Helios

X.

Over the next five years, you’ll support our goal to become a world‑leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

We are looking for an organised and committed Dispensing Team Lead to join our Med Express Pharmacy Team at our warehouse in Leamington Spa. In this role you would play a crucial part in ensuring all orders are processed efficiently and safely while shaping and empowering a high‑performing dispensing team. You would be working closely with our Pharmacist and packing teams to ensure all orders are dispensed and dispatched on time, to meet company targets and achieve customer satisfaction goals.

If you enjoy working cross‑departmentally, proven people manager with strong communication skills this role would suit you perfectly. The role will be based full time in Leamington Spa with a rolling schedule of 4 days on 4 days off (9am-9pm).

• Labeling, dispensing and packing as required to ensure orders are dispatched on time.
• Creating, organising and managing the staff rota ensuring dispatch and non‑dispatch activities are accurately recorded.
• Communicating clearly and effectively with teams to ensure they understand their duties and delegated responsibilities.
• Accurately managing workload priorities to ensure SLA's are met.
• Ensuring all staff including temps have read and signed the SOPs and completed all necessary training.
• Cascading training, protocols and standards to the team from the Responsible Pharmacist.
• Setting workplace output goals with the Pharmacy team and reviewing these on an ongoing basis.
• Supporting cross‑functional teams with tasks requiring dispensary input as required (e.g. trial tests, sensory forms, collecting data for new products).
• Overseeing the storage of medical products to ensure safety and reduce waste.
• Ensuring all clinical review reports are updated and accurate.
• Performing 1‑1 reviews and performance reviews with direct reports.
• Training the team to carry out clinical reviews and communicate with the Customer Service team, prescribers and customers to ensure correct notes are made and the necessary information is passed between all parties.
• Ensuring clinical review reporting figures are recorded, accurate and kept up to date.
• Resolving problems promptly and effectively and informing the Responsible Pharmacist where appropriate.
• Ensuring that any errors and near‑misses are logged and collaborating with the Responsible Pharmacist to undertake activity to prevent future errors.
• Assisting Customer Service to resolve customer complaints promptly.
• Managing stock through regular stock counts.
• Working with procurement to place supply orders in a timely manner with a focus on getting the best price on packaging, PPE and consumables.

• Proven leadership experience, ideally as a Dispensary Team…