Patient Representative - Clinics

Patient Representative - Clinics-Full Time-Days

Join to apply for the Patient Representative - Clinics-Full Time-Days role at Cape Fear Valley Health

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Facilities

CFV Urology - Lillington

Location

Lillington, North Carolina

Department

Cape Fear Valley Urology - Lillington

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

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$2,000 Bonus

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

• Education and formal training:
  High school diploma or equivalent required;
  Business-related courses preferred
• Work Experience:
  
  1-2 years clerical experience;
  Medical business office or significant public contact preferred
• Knowledge, skills, and abilities required:
  Medical Terminology; PC skills preferred;
  Type 45-55 words per minute accurately;
  Tact and ability to deal with patients under stress;
  Good planning and organizational abilities;
  Speaking and hearing necessary to converse with the public;
  Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred

Physical Requirements

• Must be able to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect information
• Verbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Required Licenses And Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industry

Hospitals and Health Care