Volunteer Reception Support

At Change, Grow Live we strive to ensure our services are warm and welcoming environments. Your role is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner. You will be supporting reception dealing with initial queries in person and over the telephone, coordinating appointments, signposting to support available within the service and the community and data entry on our data management system.

With further development and competencies you can facilitate a needle exchange and assist with drug screening. An important part of the role is listening to people and sharing what you have heard with the service, representing their views, and using their feedback to help inform how we develop and improve our services. You will help to ensure people hear about any decisions or changes that are made because of their feedback.

You will be working with Change Grow Live staff and connecting with the wider community.

• Personal Growth - Build confidence, learn new skills, share your expertise and gain hands‑on experience in health and social care
• Career Development - 20 hours of online training modules, accredited organisational training, gain insight into the sector and boost your CV for future opportunities
• Make a Difference - Support people in their recovery and help create safer, healthier communities
• Flexible Opportunities - Fit volunteering around your schedule with a variety of roles available
• Join a supportive team - Work alongside passionate, friendly people who share your values
• Feel Valued - Your time and effort will be recognised and appreciated
• Everyone is welcome at Change Grow Live. As a volunteer you will be treated with respect and accepted for who you are. You don't need to have personal experience of drug and alcohol recovery to get involved

We also expect an assertive approach to ensuring the safety and well‑being of all children, young people and adults, and applicants to these posts will need to demonstrate an understanding of and commitment to best safeguarding practice. We are actively recruiting people who can offer us 1 – 3 days per week to work within our drug & alcohol service; we are specifically looking for people who are keen and enthusiastic and would be able to commit to staying as a volunteer with us for up to one year.

Please note that we require you to be 18 years of age or older to be considered for this volunteering role. This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.