Solution Architect - ServiceNow

We are seeking an experienced Service Now Solution Architect to lead the technical design, implementation, and optimization of Service Now solutions for enterprise clients. The ideal candidate will have strong architecture expertise, hands-on development capabilities, and deep experience across Service Now modules and integrations.

• Service Now System Administrator Certification
• Service Now Implementation Specialist Certification
• Experience working with Service Now domains

• Work closely with ITMS Process Architects, customer teams, Business Analysts, IT support teams, and other technical groups to ensure Service Now implementations are delivered in a controlled and predictable manner.
• Design and document technical architecture, solution design, and user guides.
• Gather requirements, design, develop, and maintain integrations between Service Now and third-party applications.
• Provide external client-facing consulting services within a technology-focused practice (e.g., Data/Database, Security, Network, Product, or Technical Architecture).
• Achieve personal utilization and revenue targets through effective delivery and relevant technical skills.
• Communicate effectively in formal settings-proposal presentations, client workshops, and internal events. Develop proposal sections, methodology documents, and written deliverables.
• Design, develop, and maintain custom code across various Service Now modules.
• Utilize strong working knowledge of ITIL processes such as CMDB, Incident, Problem, and Change Management.
• Provide hands-on expertise in Service Now modules such as ITSM, ITOM, ITBM, Service Portal, and Scoped Applications.
• Support iterative configuration of the HRSD application and conduct stakeholder reviews via joint design sessions.
• Apply Agile/SCRUM methodologies throughout project execution.
• Leverage experience with scripting languages including AJAX, Jelly, and PERL.
• Apply strong process management and project management skills.
• Work with BCM (Business Continuity Management) and TPRM (Third Party Risk Management) modules.

• Service Now (SaaS)