Customer Advisor

About the role

Location:

Newcastle or Tunbridge Wells

Workstyle:
Hybrid (3x per week in the office)

Salary: £23,985 plus up to 10% annual bonus

Start Date:

9th February

Hours:

An average of 37.5 hours per week Monday to Friday between 8.30am and 5.30pm

Do you get a kick out of solving problems? Are you energized by speaking to customers? Well then, we just might make your day!

You’ll become an expert in our products and a customer whom the AA can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product and cover, every time.

Day‑to‑day you’ll:

• Take inbound customer calls, resolve queries and effectively handle customer vehicle damage claims.
• Use detailed scripts to gather information and apply logic to assess the best course of action.
• Proactively maintain knowledge of products and services and learn new information to solve customers’ unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service.
• Maintain focus and composure during peak call times, ensuring each customer receives an exceptional level of service.

• A problem solver
  :
  You’ll understand incoming information and make logical decisions quickly and efficiently.
• An explorer
  :
  You’ll need be curious and inquisitive; learning new information and applying it quickly.
• A self‑starter
  :
  You’ll be proactive taking pride and ownership in your work.
• A smooth operator
  :
  You’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively.

• 25 days annual leave
• Free breakdown membership
• Employee discount scheme giving access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme to support mental health
• Work‑save pension scheme with up to 7% employer contribution