Customer Advisor

Customer Service Advisor – FNOL Motor

Location: Hybrid – Tunbridge Wells office, Tunbridge Wells, England, United Kingdom

Salary: £23,985 plus up to 10% annual bonus

Hours: 37.5 hours per week, shift work Monday to Sunday between 8am & 8pm

You’ll handle inbound calls in our First Notification of Loss (FNOL) department, dealing with customers, third parties or AA Breakdown members reporting motoring incidents and requiring claim initiation. Day‑to‑day tasks include:

• Using detailed scripts to gather information and apply logic to assess the best course of action.
• Proactively maintaining knowledge of products and services and learning new information to solve unique queries.
• Using available resources, tools and systems to offer the best customer service.
• Maintaining focus and composure during peak call times, ensuring consistent exceptional service.
• Working in a fast‑paced environment with a supportive team that sets the tone for customers.

• A problem solver – making logical decisions quickly and efficiently.
• An explorer – curious and inquisitive, learning and applying information quickly.
• A self‑starter – proactive, taking pride and ownership.
• A smooth operator – coping well in pressure, maintaining resilience during setbacks.

• Opportunity to learn within a supportive team.
• 25 days annual leave.
• Free breakdown membership.
• Employee discount scheme for healthcare, shopping, holidays and more.
• Discounts on AA products (car & household insurance).
• Access to employee inclusivity awareness networks.
• Dedicated Employee Assistance Programme to support mental health.
• Work‑save pension scheme with up to 7% employer contribution.

Plus, so much more!

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Other

Industries: Motor Vehicle Manufacturing, Financial Services, Insurance

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