Security Operations Manager

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• Operational contract compliance in line with the KPI's, AI's and SOP
• Development and maintenance of customer / staff relationships
• Compliance to all business processes and improvement
• Ensuring best service for the customer
• HR accountability
• P&L control
• Utilising company support functions where appropriate and required
• Adherence to Agreed Procedures, BCP and ERP
• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager
• Control of site operational team
• Ensuring all contractual and additional work are fully staffed with the correct trained personnel
• Supporting the Regional Management Team
• Ensuring compliance to Mitie health and safety policy
• Liaison with external authorities

• Follow Group and company policies and procedures at all times
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

• Ensure compliance with Mitie's and Clients information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report actual and suspected security incidents

• Previous management experience in region of contract value of £3M minimum
• Ability to demonstrate good communication skills, both verbally and electronically
• Ability to manage, develop, support and coach
• Excellent PC skills
• Highly motivated and determined
• Approachable and engaging at all levels

We offer benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance through our Salary Finance scheme, flexible lifestyle benefits platform Choices, extra days’ holiday, critical illness insurance, dental treatment, affordable technology products, high street discounts, a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme and Mitie Matching Share Plan. Employees are recognised with Mitie Stars and have opportunities to win cash prizes, including a £10,000 top prize.

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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.

Mid-Senior level

Full‑time

Other, Information Technology, and Management

Facilities Services