Key Accounts Advisor

Key Accounts Advisor

Permanent, Site Based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Rugby Head Office

Your new Company: Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your new role: The Key Accounts Advisor plays a vital role in providing an effective and efficient service to all Key Accounts, Trade and Retail customers, working with specially selected accounts dealing with all requirements, including but not limited to:

• Non-conformances
• Order reporting
• Providing a comprehensive solution to relevant account orders
• Taking responsibility for your own allocated accounts – understanding their specific needs
• Managing credit hold where appropriate
• Building and maintaining a good relationship with Hauliers to ensure seamless delivery of goods
• Liaising direct with customer and relevant sales team representatives as appropriate

• Customer Service skills – experience in call centre, customer service environment required
• Organised
• Personable and professional
• Solutions-based approach
• Good level of communication at all levels
• Team Player
• Intermediate Excel
• SAP System experience would be advantageous

• Competitive Salary:
  Enjoy a starting salary of £26,920
  , with the added potential to earn an annual bonus of up to 3% of your yearly pay.
• Benefits including:
• Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
• Health Cash plan scheme;
  Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children. This covers a wide range of treatments including dental, optical, therapy, and wellbeing costs, with the added option to increase your level of cover and add another adult.
• Additional benefits include:
• Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
• 24/7 GP phone service for easy access to medical advice
• Quicker access to medical scans and surgical procedures
• Counselling services
• Discounts on gym memberships to help you stay active
• Hospital treatment insurance
• Huge range of shopping, restaurant and activity discounts
• Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives
• Life Cover – providing financial security for your loved ones.
• Take advantage of discounts on company stock.
• Cycle to Work Scheme:
  Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax-efficient way.
• Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community

This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday, however, flexibility will be required for this role. The role is site based at our fantastic offices in Rugby, Warwickshire.

A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities.

At Häfele UK, we’re proud to be a Living Wage accredited employer
, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.