IT Support Technician

At Colas Rail, differences matter. Join a team where being your authentic self is respected, encouraged, and vital to our success. At Colas Rail you'll be 'll be welcomed into an inclusive team where there's a role for every talent and a close-knit, familial culture. You will also get the opportunity to help us transform transportation, set new standards, and dare to be different.

This is true because...

• We value everyone as part of the same team.
• We treat everyone as equals - and everyone is approachable, from the CEO down.
• We put you in control of your career to lead and grow in any way you want.
• We have a culture of care, from safe working environments to diversity and inclusion.
• We're renowned for innovation, adopting new ideas, and daring to be different.
• We are building a more sustainable future and our projects impact infrastructure for generations.

About Us

Step into the world of Colas Rail, where a century of expertise merges with a daring spirit to shape the future of rail infrastructure.

At Colas Rail, we deliver transport solutions for sustainable mobility. We are a leading rail infrastructure business with on track plant and freight capabilities. As a subsidiary of the Colas Group, we are part of over a hundred years' experience in delivering major innovations across our sector. Every day, thousands of trains run on tracks built, designed, or maintained by Colas Rail.

Leading by our Values

Our values,
Respect, Commitment, Pioneering and Sharing
are at the heart of everything we do. These values feed into our main strategies and accompany us daily in realising our ambitions.

We Respect our employees, celebrate diversity and foster a culture of safety, care and respect for everyone we interact with. We care about our employee’s wellbeing and create an environment of inclusivity and support.

We Commit by showing up wholeheartedly. When we commit together, we invest in everyone’s success. We invest in our customers, our teams and our colleagues, and we lead with safety, integrity, passion, purpose, ethics and transparency.

We Share as we all hold knowledge that could and should be shared, enabling us to grow and making us a strong collective. We have a passion for excellence, celebrating achievements and nurturing talent.

We Pioneer to push boundaries, imagine what does not yet exist and dare to do what others do not. We innovate with ambition, and we find solutions.

Even if you don't meet every requirement, please don't rule yourself out, we still encourage you to apply if your skills, values, and experience align to the role.

The role entails the day-to-day support of the company’s IT systems and its users. The role involves prompt resolving of incidents and service requests raised via the Service Now helpdesk system remotely or by attending site. Regular UK wide site visits are also expected as part of this role.

• Able to generate innovative solutions in work situations
• Utilize all work based opportunities to develop and progress within job role
• A proven ability to work independently using your initiative
• Experience in supporting on premise and, cloud and SAAS based IT systems
• Good knowledge of supporting MDM solutions such as Airwatch, Intune etc.
• Knowledge of Active Directory (AD)
• Good understanding of Virtual platforms (VMware, Hyper‑V)
• Good understanding of backup technologies (‘Veeam)
• Experience in using Service Now
• Experience of IT support in a Railway environment is advantageous
• Experience of resolving network issues and an understanding of TCP/IP
• Documentation and regular updating of procedures and processes and change management
• Experiencing using and supporting Powerapps based products
• Good Documentation skills for regular updating of procedures, processes, change management, and Project updates
• Ability to drive (For site visits) is also essential for this role.

Support of:

• End users – Locally & remotely
• Hardware – Laptops & desktops
• Printers, Plotters, Scanners & MFD’s
• Software – Windows 10, Office 2016, Office 365 etc.
• Networking - LAN switches & Wi‑Fi

Call logging & Asset Management

• Call logging, update and resolution
• Maintain asset records…